About us

Australian owned family business, moving customers around Australia since 1990.

Experienced removalists? Yes, but so much more

Austate Removals has been an Australian-owned family business since 1990, when we began as a single vehicle operation. Today, we supply a full range of removal, packing and storage services Australia-wide and internationally.

Lots of removal companies have experience and have been around longer than us. We don't think this necessarily makes you a good removalist.

More than just experienced, at Austate, we are constantly working to improve the way we do things to be the best team and provide the best outcomes for our customers.

You don't live your life the way you did 10 years ago, and we treat our business the same way. We strive to continually improve and evolve. We don't accept that that's the way the removal industry has been for the past 20 years, so that's the way it's got to stay.

Solutions, not just answers

Most removalists will answer your question and leave you to figure out the rest. We do things differently.

When you call us, we take the time to understand your full situation – not just the problem you think you have. Using our experience, we'll guide you to the solution that actually makes your move or storage experience as smooth as possible, even if that means asking a few questions you hadn't thought of yet.

We're known for great customer communication

Good communication with our customers is really important to us; it's one of the things we get a lot of positive feedback about.

Clear communication and being available for our customers is really important to us. We keep our customers updated at all times before, during and after our service. Other removalists keep office hours, but that's no help at all when you're trying to get in touch over the weekend to confirm something for Monday morning.

Because we want to make the move stress-free and easy for our customers, we keep our customers updated and make sure they can contact us at all times.

What we promise, we make sure we can deliver. Guaranteed.

Unfortunately, in our industry, it's common for removalists to overpromise and underdeliver. We make sure we can deliver on what we promise, and if, for some reason, we're not the best fit for your particular job, we'll let you know upfront.

Our core values

We keep our promises

We only commit to what we can deliver, so when we give you our word, you can hold us to it.

Professional & honest

We treat every home and customer with respect and care, operating with integrity in everything we do.

Attention to detail

From packing to placement, we care about the small things and make sure each job is done right.

Always here to help

We stay in touch before, during, and after your move. Good communication is key to your comfort and our success.

Solutions focused

When questions or complicated situations arise, we excel in providing ideas and options to make your move easier.

Always improving

We're never done learning. Every move teaches us something new, and we use that to serve you better.